Frequently Asked Questions
Genesis Refunds Policy and Options for Refunds
Domestic delivery times in Australia
Looking for a full breakdown of our legal policies? Shipping policy, return & refund policy, privacy policy & terms and conditions can all be found here.
Had a problem with your product or shipping? Here you will find all the answers for anything in regards to your order delivery or issues with your product.
Have you placed an order with us previously and have a question? Looking to make changes to your order? This collection of articles covers all things related to existing orders.
Looking to be a part of the best rewards program in the industry? Here you will find all information in regards to loyalty points, how to access your points and how to use them!
New to Genesis.com.au and wondering how things work? These articles cover everything from how to place an order, to price matching and payment methods.
Looking to leave a review on a product found on Genesis.com.au? These articles cover everything on how to place reviews to how to edit them once published.
Looking for all the information in regards to the shipping & dispatch of your order? These articles cover everything from dispatch times right through to how to track your order once sent.
Are you a loyalty member with Genesis and looking for information in regards to your membership? These articles cover all the information you need to know about your account with us.
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